Frequently asked questions
Please allow up to 3 business days for your order to be processed. However, we normally try to ship every Monday, Wednesday, and Friday mornings.
Please allow up to 3 business days for your order to be processed. However, we normally try to ship every Monday, Wednesday, and Friday mornings.
Some sold out items may become available again. We are brand new, so still trying to figure out quantities. We are currently producing more of The 'Magpie' Sweaters.
Some sold out items may become available again. We are brand new, so still trying to figure out quantities. We are currently producing more of The 'Magpie' Sweaters.
Yes, please send us an email at info@twonildown.com as soon you place your order if you would like to include a personal message or if the sweater is for someone other than the person the package is addressed to.
Yes, please send us an email at info@twonildown.com as soon you place your order if you would like to include a personal message or if the sweater is for someone other than the person the package is addressed to.
Once your order has been placed, you will immediately receive a confirmation email. When the order is fulfilled, we will send you the shipping information and tracking number. Please note that there are often slight delays with tracking updates from the third-party shipper.
Once your order has been placed, you will immediately receive a confirmation email. When the order is fulfilled, we will send you the shipping information and tracking number. Please note that there are often slight delays with tracking updates from the third-party shipper.
We accept Visa, MasterCard, Discover, American Express, Apple Pay, PayPal, Shop Pay, Google Pay, and more.
We accept Visa, MasterCard, Discover, American Express, Apple Pay, PayPal, Shop Pay, Google Pay, and more.
Yes, at checkout you will have the choice of shipping carrier. For USPS PO Boxes, we suggest choosing a USPS shipping option to make sure that your product is delivered.
Yes, at checkout you will have the choice of shipping carrier. For USPS PO Boxes, we suggest choosing a USPS shipping option to make sure that your product is delivered.
Currently, we are only shipping to USA. We hope to add more countries soon.
Currently, we are only shipping to USA. We hope to add more countries soon.
We are not responsible for packages that are lost or damaged in transit. However, if your package goes missing, please notify us immediately at info@twonildown.com so that we can file a claim with the shipping carrier to figure out what happened. Please make sure to enter the correct email upon checkout to receive the transit and delivery confirmations, as well as the correct mailing address.
We are not responsible for packages that are lost or damaged in transit. However, if your package goes missing, please notify us immediately at info@twonildown.com so that we can file a claim with the shipping carrier to figure out what happened. Please make sure to enter the correct email upon checkout to receive the transit and delivery confirmations, as well as the correct mailing address.
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